FAQ

Common questions about our products and services. Need more help? Just contact us — we’re here for you.

What payment methods do you accept?
We accept all major debit/credit cards (Visa, Mastercard, American Express, Discover); as well as Apple Pay, Google Pay, and ACH Direct Debit.

How long does shipping take?
Shipping usually takes 3–7 business days.

Do you offer international shipping?
Unfortunately as of right now we only ship within the United States.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.

What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in original packaging.

What if I received a damaged or wrong item?
We’re so sorry! Please email us at orders@smokeandsawdust.store with your order number and a description of the issue. We'll make it right.

Still have questions? Email us at support@smokeandsawdust.store